The Sky HD receiver has annoying bug that often causes palpitations in viewers of expensive plasma and LCD displays the first time it occurs. The symptoms look exactly like a group of “stuck” or “dead” pixels – a row of dark grey dots – positioned almost dead centre in the upper third of the picture. They’ll appear in the same place whether you’re watching SD or HD material and via any connection method, but are considerably more noticeable via HDMI and component with a HD source.
However, it’s not a problem with the display – and relax – it is the Sky HD box at fault. The bug manifests itself on pin-protected or manual recordings, in other words anything that you set up in the ‘manual recording’ section of the dervices menu, or when pin protection is enabled and, for example, an 18-certificate programme is viewed before the watershed.
There are two methods to remove the dead pixels:
If you’re just starting to watch a recording, enter your pin, play the first few moments, press rewind until the Sky HD receiver returns to the beginning of the programme and the box displays the blue screen and ‘info’ panel, then press play again.
However, that’s not a practical solution if you want to jump to a specific place in a recording or if you only watch half of something, as the dead pixels will reappear whenever you resume viewing. In those cases:
Select to view from a specific time or resume where you left off and enter your pin as you normally would, then once playback begins, press pause followed by the green button and then ‘backup’. Essentially what this does is enter and exit the Sky HD box’s ‘bookmark’ menu (don’t be afraid), but doing so has the accidental side-effect of clearing the stuck pixel bug too.
Don’t panic! Those stuck/dead pixels between Charles Colville and Shaun Udal are not the fault of your plasma or LCD TV, it’s a long-standing Sky HD bug.
Be the first to rate this post
- Currently 0/5 Stars.
- 1
- 2
- 3
- 4
- 5